Xfinity/Comcast and the Art of the Deal

I don’t really need a new TV/internet plan every year or every two years, but Xfinity/Comcast is structured to make you at least think about it, with the goal of having you consider upgrading to more services. They get you into contracts that expire, then your monthly fee jumps way up. You then have to call or go online to consider a new plan.

I really hate the process, because I don’t have a grasp of the basic info I need to make a good decision. I was looking at a plan with internet speed quoted in “Mbss.” I texted Matt to ask if what I was looking at was sufficient to upload pics to my blog, and he responded “Is it MBP’s or total total MB per month?”

Well, I hadn’t a clue. He went online and found what I was looking at, and was able to point me in the right direction.

Then I have to get a new router, either renting theirs or buying my own equipment. Buying is more cost effective, so I went on Amazon and found what I needed. Now I have to get Matt to help me install.

I also get Netflix with this new package, and wasn’t able to access without a window that asked me to pay a monthly fee. I’ll wait to get my new router up and running, then solve the Netflix problem. Then I can go back to watching Frankie and Grace, which I used to follow but dropped when I dropped paid Netflix.

Xfinity/Comcast really, really wants you to bundle services and buy their home security system and voice, neither of which I would use. It’s cheaper, I suppose, to take the bundled services and just disregard what I don’t want, but I really dislike buying things for which I have no use.

Seems like a lot of commotion for the little TV I watch, but the things I like don’t easily bundle into a package: NBC Sports for Tour de France, Showtime for Billions, CNN, and Sundance for old re-runs of Criminal Minds or Law and Order that I watch when I need something mindless and soothing.

I refuse to fill out their “give us feedback on your recent transaction” surveys, because I’m not a fan of their whole biz model. I’d be happy with what I have indefinitely, but will be back again in a year or two looking at something new.

 

4 thoughts on “Xfinity/Comcast and the Art of the Deal

  1. We were late adopters to the cable TV contract deals. I resented having to pay triple the prices for monthly service compared to my sister living just 2 hours north. Our adult daughter actually contracted for cable when she returned home after college. When they move out we changed to erizon Fuos as it was faster. But it was bundled and prices climbed. Last year Spectrum came in with low prices, a la cart services and NO contract. We switched again. We save at least 50 a month for as long as it lasts. I suspect Spectrum will up its prices when they get a significant part of the market. We also subscribe to Netflix. Our son has only internet service and subscribes to Hulu and specialty sports. It is all too complicated making it difficult to decide what’s beat.

    Kathleen Capitulo PhD RN FAAN IIWCC

  2. for Katie: It is, and especially when I don’t even turn the TV on for days at a time. But when my grandkids come, they want to watch Blaze and things like that, for which I need cable. I pay a fortune for not much TV watching.

  3. I have a friend who enjoys playing the game. When one service offers a better rate, she either switches or calls the service she has and persuades them to match the offer. I can’t be bothered. Maybe that’s why she has more money than I! LOL

  4. for Ada: The sticking point is that a lot of people don’t realize it’s a game, set up so you’ll call them to look for a new plan and give them a chance to upsell. If you don’t know you’re supposed to call, you can wind up paying a small fortune for the service.

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