The Move: Contacting the New Yorker

Depending on my mood, I might find the following actual conversation amusing or annoying. Since I’m working my way down the list of “change address” and making good progress,  this one was amusing. I tried to change the address for my print subscription to the New Yorker. I actually have a digital subscription too, and don’t really care about getting the print magazine. But if I don’t change the address, it’s going to keep coming here to the apartment. So I got the New Yorker customer service on the phone:

“We’re sorry, ma’am, but our records do not show that you have a print subscription.”

“I’m holding the current month’s print New Yorker in my hand as we speak, so clearly I do.”

“But you can’t. It’s not in our records.”

“But I do.”

“But you can’t.”

“But I do. Do you want me to describe the cover to you? I have it right here in my hands.”

“Please wait while I get a supervisor.”

The supervisor said they are having trouble accessing print subscriptions and that I should try again next week.

What do you think are the odds that they find me next week? 🙂

6 thoughts on “The Move: Contacting the New Yorker

  1. There is too much of this ineptness going on. Do they no longer train people that “the customer is always right?”………or that they should not argue with someone who has evidence in front of them? Sigh.

  2. This is absurdly funny. Recently the news interviewed a woman who the government had declared “dead” and it took her a whole lot of work to be ressurected.

  3. for Phyllis: the person wasn’t surly, just obstinate that I couldn’t possibly have the magazine in my hands if his computer records didn’t show a subscription. I’d think basic customer service training would include “don’t argue with the customer”, but apparently not.

  4. for J: Honestly, I had the magazine right in my hand as I was calling. I was shaking my head to be told it couldn’t possibly be. 🙂

  5. for Katie: I think I read about that poor soul that was declared dead and had so much work to do to bring herself back to life. I agree it’s absurd when people insist on the veracity of records over what is right in front of them, or right in my hand.

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